Terms and Conditionss

RutlandFurniture.co.uk is a trading name of Belvoir Associates Ltd who are a UK based manufacturer that has been supplying retailers across Europe with modern designed Flatpack furniture for over 25 years. Through our website we are able to offer you access to some of these items. Full product support through our 9 am - 5 pm helpline which is 01572 755110.

REGARDING DELIVERY BEFORE CHRISTMAS 2017

Delivery before christmas possible only to mainland England excluding the south west if ordered and paid for before 17th December 2017.

If you have paid for an order after the 16th December 2017 we may not be able to guarantee delivery before the 24th December. Please call to confirm if delivery is possible on 01572 755110.

Our factory is closed from the 24th December to the 5th January, and therefore these are not working days in the context of our "working days" delivery promises.

FACTORY HOLIDAYS
PLEASE NOTE THAT THE FACTORY IS CLOSED FOR THE XMAS HOLIDAYS, ANY DELIVERY PROMISES DO NOT INCLUDE THAT PERIOD. IF YOU ORDER IN THE WEEK PRIOR TO XMAS IT MAY TAKE US UNTIL THE 3RD WEEK OF JANUARY TO DELIVER, IF YOUR ORDER IS NEEDED URGENTLY PLEASE CONTACT US PRIOR TO ORDERING.


DELIVERY TIMES
YOUR ORDER WILL NORMALLY BE DELIVERED WITHIN 5 WORKING DAYS FROM PAYMENT BEING CLEARED (SCOTLAND AND MORE REMOTE AREAS MAY TAKE A LITTLE LONGER). IT MAY BE DELIVERED DIRECT FROM OUR FACTORY BY VAN OR BY COURIER, IF IT IS DELIVERED BY VAN THE DRIVER MAY TRY TO CONTACT YOU PRIOR TO ADVISE A DATE AND APPROX TIME.


COURIER ARRANGEMENTS
IF YOUR ORDER IS SENT BY A NATIONAL COURIER SERVICE AND YOU ARE OUT WHEN THE COURIER CALLS HE WILL LEAVE A CARD - PLEASE READ THIS CARD FOR FULL INSTRUCTIONS ON HOW TO GET YOUR ITEM. THE COURIER WILL ONLY ATTEMPT DELIVERY TWICE BEFORE AN EXTRA CHARGE IS APPLIED. WE WILL FORWARD ALL TRACKING EMAILS FROM THE COURIER TO YOU. BE AWARE THAT CERTAIN PLACES MAY NOT HAVE A LETTERBOX HENCE A CARD CAN NOT BE LEFT OR IT MAY BE LEFT IN A SHARED AREA. IF YOU HAVE NOT HAD YOUR DELIVERY WITHIN 48 HOURS OF OUR ADVICE OF DESPATCH PLEASE CONTACT US BY EMAIL. 


CONTACT TELEPHONE NUMBERS
YOU MUST SUPPLY US WITH A CONTACT TELEPHONE NUMBER WITH PAYMENT IN CASE OF DELIVERY DIFFICULTIES. THIS MUST BE ADDED TO ALL FORMS OF PAYMENTS INCLUDING CHEQUES.
LINK TO OTHER TERMS AND CONDITIONS AT THE BOTTOM OF PAGE


DAMAGE

IF YOU HAVE ANY PROBLEMS WITH OR COMPLAINTS ABOUT THE DELIVERY COMPANY PLEASE CONTACT US AND WE WILL INVESTIGATE. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO YOUR HOME. IT IS THE CUSTOMERS RESPONSIBILITY TO CARRY GOODS INTO HOUSE. THESE GOODS ARE USUALLY LARGE THEREFORE WE ALWAYS RECOMMEND YOU HAVE SOMEONE TO HELP.  IF YOUR DELIVERY IS BY SMALL VAN, THE DRIVER MAY BE PREPARED TO ASSIST, BUT WE CAN TAKE NO RESPONSIBILITY FOR THAT ARRANGEMENT. FOR DETAILS OF CUSTOMER SERVICE SEE BELOW. PLEASE CHECK THAT THE PRODUCT LABELS INDICATE THE GOODS YOU HAVE ORDERED BEFORE YOU START ASSEMBLY, DO NOT ASSEMBLE IF YOU ARE UNSURE.

ANY DAMAGE MUST BE REPORTED AT THE POINT OF DELIVERY OR WITHIN 24 HOURS TO OURSELVES.
IF THE PROBLEM RELATES TO A SHORTAGE OR DAMAGED COMPONENT WE RESERVE THE RIGHT TO SOLVE YOUR PROBLEM WITH A SPARE PART. ALL RETURNS MUST BE PACKED IN THE ORIGINAL PACKING.
IF YOUR ITEM IS NOT AS DESCRIBED THEN WE WILL ARRANGE A COLLECTION AT NO COST TO YOURSELF AND REFUND THE COST OF THE PRODUCT AND ANY CARRIAGE AND PACKING COSTS.


CONTACT
PLEASE NOTE THAT ARE TRADING NAMES OF A BELVOIR ASSOCIATES LTD AND OUR SYSTEM IS ONLY MANNED MONDAY TO FRIDAY 9-5, AND WE ARE NOT AVAILABLE DURING HOLIDAY PERIODS. ANY DELIVERY PROMISES EXCLUDE HOLIDAYS AND WEEKENDS, THE FACTORY IS CLOSED FROM THE 23rd DECEMBER TO THE 2nd JANUARY.

WE OFFERS ALL ITS CUSTOMER A FULL AFTER SALES SERVICE. IF YOU SHOULD ENCOUNTER A PROBLEM PLEASE CONTACT US AND WE WILL ENDEAVOUR TO HELP. EMAIL US THROUGH THE ADDRESS WE WILL PROVIDE YOU WITH OR CALL OUR CUSTOMER SERVICES ON 01572 755110.

TO ENABLE US TO DEAL WITH ANY QUERY SPEEDILY PLEASE SUPPLY US WITH YOUR NAME, TOWN AND CONTACT TELEPHONE NUMBER, ITEM NAME AND THE PART LETTER OR NUMBER FROM THE ASSEMBLY INSTRUCTIONS.IF YOUR PRODUCT DOES NOT ARRIVE AS PROMISED THEN WE WILL HAPPILY INVESTIGATE AND RECTIFY THE SITUATION AS SOON AS POSSIBLE.


CHANGE OF MIND
IF YOU HAVE A CHANGE OF MIND WITHIN THE FIRST 14 DAYS AFTER DELIVERY AND HAVE NOT ASSEMBLED THE PRODUCT YOU MAY RETURN IT TO US FOR A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. WE RESERVE THE RIGHT TO MAKE SMALL PRODUCT IMPROVEMENTS WITHOUT NOTIFICATION. A COLLECTION CHARGE SHOULD BE REQUESTED BEFOREHAND IF YOU ARE NOT RETURNING THE PRODUCT. IF YOU WISH US TO COLLECT THE GOODS PLEASE ASK FOR DETAILS, THE COST WILL NORMALLY BE £35.00 INCLUDING VAT FOR COLLECTION OF A BED FROM MAINLAND ENGLAND OR WALES AND £55 FROM MAINLAND SCOTLAND SOUTH OF DUNDEE.


DEBIT and CREDIT CARDS
IF YOU MAKE PAYMENT BY CREDIT CARD YOUR CARD WILL BE DEBITED AT THE POINT OF ORDERING, WE DO NOT RETAIN DETAILS OF YOUR CREDIT OR DEBIT CARDS.


Please note we do not offer a return facility for products on approval under our "change of mind" policy that have been assembled or part assembled, we can also not collect assembled products.

RutlandFurniture.co.uk is a trading name of

Belvoir Associates Ltd

Pillings Road

Oakham

LE15 6QF

Data Protection contact Mrs Weibkin at belvoirsales@onetel.com

 For any product queries on Rutland Furniture please contact our helpline on 01572 755110 Monday to Friday 9-5.